Trusted Shops is the company that certifies eCommerce throughout Europe and guarantees consumers in their online purchases, including yours. Trusted Shops has certified more than 25,000 online shops worldwide and is considered the #1 trust mark in Europe.

This is the Official Trusted Shops Seal of Guarantee

To obtain the Trusted Shops Certification like us, every eCommerce must comply with the regulations on distance selling, eCommerce and data protection in electronic commerce. The criteria to be respected to receive the Certification are numerous and include various aspects:

• Company Identity and Availability. Our company name and Customer Service channels are communicated clearly and transparently
• Data Protection and Security. The data we receive from users like you are collected and processed in compliance with the European Union Privacy and GDPR Regulations and all transactions on our site are encrypted by the SSL Certificate
• Products and Costs. The available products, their descriptions, instructions for use and warnings are clearly indicated as well as the costs of the items and shipping costs.
• Delivery and Payment. Delivery times and payment methods are clearly described in the Shipping Policy and of the Payment Methods and at checkout, to avoid any unpleasant surprises
• Order Process. During checkout, information regarding delivery, costs and payment methods are clear and complete
• Withdrawal. Our documentation contains all the useful information for the right of withdrawal
• Trusted Shops Guarantee. After every purchase you can sign up for the Trusted Shops Guarantee free of charge, which protects you in the event of non-delivery or following the return of the goods, regardless of the payment method. You will find the link to the Guarantee immediately after completing your online order
• Quality indicators. Our eCommerce is constantly monitored by the Trusted Shops Team with respect to the following quality indicators:

1) Reviews. The overall rating of the eCommerce reviews must reach at least a score of 3.0
2) Refunds. The number of refunds requested via Trusted Shops on the total number of orders processed must be less than 5%
3) Responses. At least 95% of warranty requests that TrustedShops submits to the shop must be answered within 5 days.

What does the Trusted Shops Guarantee cover?

The Trusted Shops Guarantee insures the consumer up to € 2,500.00 on purchases made online at Trusted Shops certified shops, such as ours, regardless of the payment method and in the following cases:

• Failure to deliver
• Failure to refund after withdrawal
• Return of goods
• Transport loss

How can I sign up for the Guarantee?

After completing your purchase on Impure, an invitation to sign up for the Trusted Shops Guarantee will appear on the screen: just follow the steps indicated to register for the service and complete the activation, completely free of charge. You will be directed to the My Trusted Shops site

After registration you will have your own Personal Area within Trusted Shops where you can activate your Guarantees and request refunds in the cases described above.

What is the procedure for requesting a refund through Trusted Shops?

Log in to your Personal Area on the My Trusted Shops website with your credentials and proceed by selecting the reason for your Guarantee request (I have not yet received my order – I have not received a refund from the store – I have another problem): you will be guided through the request procedure in a simple way.
Remember that you can always contact our Customer Service at link2east@gmail.com or by phone at 06 780 5904

If you send us an email, remember to indicate the Order Number reference in the subject: this way we can handle your request more quickly.

Is it possible to leave a review?

Sure. A few days after receiving your order, you will receive a review request from Trusted Shops to the email address you used to make your purchase on Impure, where you can evaluate three factors (Delivery – Goods – Customer Service) and leave a written review.

You can also leave us a review by accessing your Personal Area on My Trusted Shops and clicking on “Review the shop”.

Where can I read customer reviews?

You can read all the verified reviews of customers who have purchased from our online shop on our Reviews Page.

Is a Trusted Shops certified eCommerce safer?

A Trusted Shops certified eCommerce like ours is a safer eCommerce because it has passed the analysis of the Trusted Shops Legal Team which certifies its compliance with current regulations and correct e-commerce practices and because it is constantly monitored even subsequently.

Our eCommerce is even more secure and reliable as it also features the SSL Security Certificate that encrypts all data released during payment in order to protect them from any external attacks.

Is a Trusted Shops certified eCommerce better?

A Trusted Shops certified eCommerce is not necessarily better in aesthetics but it is certainly better in security and reliability for those who buy online: Certification Seal, Free Guarantee up to € 2,500.00, Compliance with European Regulations in terms of e-commerce, Attention to the Consumer are fundamental aspects for Impure