Terms and conditions
GENERAL TERMS AND CONDITIONS OF SALE
The offer and sale of products carried out on the website www.impure.it are governed by these General Terms and Conditions of Sale. For any other legal information, please consult the sections: Privacy Policy, Right of Withdrawal. Before submitting their purchase order, the Customer is required to read these general terms and conditions of sale carefully. Submitting a purchase order implies full knowledge and express acceptance of both the aforementioned general terms and conditions of sale and what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and save these general terms and conditions of sale and the relative order form, which have already been viewed and accepted.
1. SUBJECT
1.1 These General Terms and Conditions of Sale have as their object the sale of products carried out online through the electronic commerce service on the website www.impure.it.
1.2 Link 2 East Srl will ship within the Country (including the Republic of San Marino and the Vatican) and abroad. The sale price - even for sales abroad - will always be indicated in EUROS. The shipping price may vary in the case of shipments to foreign countries, including shipments within the EUROZONE.
2. PARTIES
2.1 The products are sold directly by Link 2 East Srl, with registered office in Italy, in Via Ergisto Bezzi, 34 - 00153 Rome (RM), registration number in the Business Register, VAT No. 11975861003. For any information request, you can contact the Seller by email at the following address: link2east@gmail.com.
2.2 These General Terms and Conditions of Sale govern the offer, submission, and acceptance of purchase orders for products on the site and do not govern the provision of services or the sale of products by parties other than the Seller who are present on the site through links, banners, or other hyperlinks. Before submitting orders and purchasing products and services from parties other than the Seller, we suggest checking their terms and conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the electronic order form with simultaneous acceptance of these General Terms and Conditions of Sale.
2.4 Product offers on the site are aimed at adult customers. If the Customer is under 18 years of age, they must first have the consent of one of their parents or a legal guardian in order to purchase on the site. By placing an order through this Site, the Customer guarantees that they are of age (18 years) and have the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the online ordering procedure and in further communications. The Seller reserves the right to legally pursue every violation and abuse, in the interest and for the protection of all consumers.
2.6 Furthermore, by accepting these Terms of Sale, the Customer releases the Seller from any liability arising from the issuance of incorrect tax documents due to errors regarding the data provided by the Customer at the time of placing the online order, as the Customer is solely responsible for their correct entry.
3. SALES VIA ELECTRONIC COMMERCE SERVICE
3.1 An online sales contract is understood as a distance contract regarding the sale of movable property (hereinafter Products) entered into between the Customer and Link 2 East Srl, in the capacity of Seller, as part of an electronic commerce service organized by the Seller which, for this purpose, uses the distance communication technology known as the Internet.
3.2 To conclude the contract for the purchase of one or more Products, the Customer must complete the order form in electronic format (hereinafter Order) and transmit it to the Seller via the Internet by following the relevant instructions.
3.3 The Order contains: - a reference to these General Terms and Conditions of Sale, containing the methods and times for returning purchased Products and the conditions for exercising the right of withdrawal by the Customer; - information and/or images of each Product and the relative price; - the payment methods that the Customer can use; - the delivery methods for the purchased Products and the relative shipping and delivery costs;
3.4 Although Link 2 East Srl constantly takes measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution features of the computer used by the Customer. Consequently, the Seller will not be responsible for the potential inadequacy of the graphic representations of products shown on the site if it is due to the aforementioned technical reasons, since such representations are merely illustrative.
3.5 Before concluding the contract, the Customer will be asked to confirm that they have read the General Terms and Conditions of Sale, including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the data related to the order.
3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer; in any case, the applicable law is Italian law.
3.8 Once the contract is concluded, the Seller will take charge of the Customer's Order for fulfillment.
4. ORDER FULFILLMENT
4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in their relations with the Seller, these General Terms and Conditions of Sale.
4.2 Once the contract is concluded, the Seller will transmit to the Customer, by email, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4, and 3.5. 4.3 The Seller retains the possibility, before sending the Order Confirmation, to request via email or by telephone from the indicated Customer, further information with reference to the Order sent via the Internet.
4.4 The Seller may not process purchase orders from the Customer that do not give sufficient guarantees of solvency or that are incomplete or incorrect, or in case of unavailability of the products. In these cases, the Seller will inform the Customer by email that the contract is not concluded and that the Seller has not followed up on the Customer's Order, specifying the reasons. In this case, the sum previously committed to the Customer's payment method will be released.
4.5 If the products presented on the site are no longer available or on sale after the submission of the Order, it will be the Seller's duty to communicate to the Customer, promptly and in any case within thirty (30) working days starting from the day following the one on which they transmitted their order to the Seller, the potential unavailability of the ordered Products. In this case, the sum previously charged to the Customer's payment method will be refunded.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, without a quantity limit for each item.
4.7 The Seller reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, cases of previous violations of contract terms for online purchase on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
5. SALE PRICES
5.1 Unless otherwise indicated in writing, all prices of the Products and shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of submission of the Order via the Internet. The prices of the Products and shipping and delivery costs may vary without prior notice. Therefore, the Customer must ensure the final sale price before submitting the relative Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered exclusive of any costs related to customs duties and relative taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges.
5.3 These costs are therefore borne by the Customer and must be paid directly at the time of delivery of the Products, according to the indications specified in the Order Confirmation.
6. PAYMENT METHODS
For the payment of the price of the Products and the relative shipping and delivery costs, one of the methods indicated in the site's order form, summarized below, may be followed.
6.1 Payment by credit card and prepaid card.
6.1.1 For online orders on the site, the Seller accepts payments by both credit card and prepaid card without any additional charge on the cost of the Product and shipping. It is understood that the Customer must be the holder of a credit card valid at the time of ordering the Products purchased online and that the name shown on the credit card must be the same as that indicated on the billing data. In the absence of these prerequisites, it will not be possible to proceed with the order.
6.1.2 At the time of online purchase, simultaneously with the Order Confirmation, the amount related to the Order will be charged to the Customer's credit card. The amount will therefore be effectively charged to the Customer's credit card at the time of sending the Order to the Seller.
6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to exercise the Right of withdrawal, within no later than 48 hours from the arrival of the package by requesting the form to be filled out via email, following the payment made for the Products purchased online, the Seller will arrange to credit the amount to be refunded directly to the credit card previously used for the payment.
6.2 At no point during the purchase procedure is the Seller able to know the information related to the credit card (for example, the credit card number or its expiration date), transmitted via a secure connection using an encrypted protocol directly to the site of the party managing the electronic payment. No electronic archive of the Seller will store such data.
6.3 Therefore, under no circumstances can the Seller be held responsible for the potential fraudulent and improper use of credit and prepaid cards by third parties.
7. SHIPMENT AND DELIVERY OF PRODUCTS
7.1 Each shipment contains: - the ordered Product/s; - the relative transport document/accompanying invoice; - any accompanying documentation required based on the country of shipment - any informational and marketing material.
7.2 Delivery of the Products purchased through the Seller's Site can take place via courier to the customer's home.
7.3 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on costs, times, and methods of shipment and countries served, the Seller refers to the Shipping section.
7.3.1 At the time of receipt of the goods at their home, the Customer is required to verify the integrity of the packages at the time of delivery by the courier. In case of anomalies, the Customer must have them noted and recorded exactly by the courier and reject the delivery. Otherwise, the possibility of asserting their rights in this regard will be forfeited.
8. RIGHT OF WITHDRAWAL
8.1 Only if the Customer entering into the contract is a Consumer (meaning by this definition any natural person acting on the site for purposes extraneous to any entrepreneurial or professional activity carried out), will they have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within the period of fourteen (14) working days, starting from the day of receipt of the products purchased on the site.
8.2 To exercise the right of withdrawal, the Customer must send an email to the address link2east@gmail.com within the term of 14 calendar days starting from the day of receipt of the Products, specifying the Order number and the item code/s for which they intend to exercise the right of withdrawal.
8.3 Following receipt of the email referred to in the previous article, the Customer will receive all the instructions for returning the Product/s.
8.4 The right of withdrawal is subject to the following conditions: - returned Products must be returned in their entirety and not parts or components of them, even in the case of kits; - returned Products must not have been used, worn, washed, or damaged; - returned Products must be returned in their original, undamaged packaging; - returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times; - returned Products must be delivered to the courier within fourteen (14) working days starting from the date on which you received the products; - in cases where the Seller, for the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than the ordinary one charged when purchasing them individually (e.g., 5x4, 3x2, etc.), the right of withdrawal may be exercised even by returning only some of the purchased products: in this case, the price will be recalculated taking as a reference the price normally charged for the purchase of the individual product. In all other cases (e.g., bundled sales, prize promotions, etc., etc.), the right of withdrawal may be exercised only by returning all the Products subject to the purchase, therefore excluding partial returns.
8.5 The Seller undertakes to bear the initial shipping costs of the Products exclusively in case of damage to them due to transport, defective product, or an error in the shipment attributable to the Seller. Only in such cases will the Seller also refund the amount paid by the Customer for shipping costs.
8.6 For orders delivered outside of Italy, returns are subject to a fee of €6.90, which will be deducted by the Seller directly from the amount to be refunded to the Customer. To submit a return or exchange request, the Customer must first contact the Seller, who will provide all necessary instructions regarding the procedure to follow and the methods for returning the Products. Without prejudice to the provisions of point 8.5 above and in cases of returns due to a lack of conformity of the Product, any additional costs incurred independently by the Customer for the return of the Products will not be reimbursed by the Seller.
8.7 In the event that the right of withdrawal is exercised without complying with the procedures indicated above, the Seller will return the purchased Products to the Customer, charging the related shipping costs to the Customer.
8.8 The right of withdrawal cannot be applied to products customized at the express request of the Customer at the time the Order is placed.
8.9 In the event of a return with a request for a Product replacement, the new item will be shipped within ten (10) business days from the date the returned Product is received at the Seller's warehouses and upon verification of its compliance with the return conditions.
9. EXCHANGE PROCEDURE
9.1 Contact our customer service team to initiate the exchange procedure. The product must be returned in its original condition, unused, and with the label attached. Once the product is received, we will send the new item chosen.
9.2 The first exchange is free. For subsequent exchanges, shipping costs will be borne by the buyer.
9.3 The new product being exchanged will be shipped within ten (10) business days from the date the returned product is received at our warehouses and upon verification of its compliance with the return conditions.
9.4 The shipping times indicated in point 9.3 are intended as estimates and may vary in case of unavailability of the product chosen for the exchange, a circumstance that will be promptly communicated to the Customer by the Seller.
10. WARRANTY FOR NON-CONFORMING PRODUCTS
10.1 The Seller is liable for any defect in the products offered on the site, including the non-conformity of items to the ordered products, in accordance with the provisions of Italian law.
10.2 If the Customer entered into the contract as a Consumer (defined as any natural person acting on the site for purposes outside their business or professional activity), this warranty is valid provided that both of the following conditions are met: a) the defect manifests itself within 24 months from the date of delivery of the products; b) the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was discovered by the latter; c) the return procedure is correctly followed.
It is understood that as these are consumer goods, the warranty only applies to "defects that do not result from normal wear and tear" and "taking into account the length of prior use."
10.3 In particular, in the event of non-conformity, the Customer who entered into the contract as a Consumer shall be entitled, at the Seller's discretion, to have the products restored to conformity at no cost, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract regarding the disputed goods and the subsequent refund of the price.
10.4 All return costs for defective products will be borne by the Seller.
11. CONTACTS
For any information requests, you can contact us at the following email address: link2east@gmail.com
12. COMMUNICATIONS TO THE CUSTOMER
The Customer acknowledges, accepts, and consents to the fact that all communications, notifications, attestations, information, reports, and any documentation regarding the operations performed, referring to the purchase of the Products, will be sent to the email address provided at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits provided by the Site.
13. PRIVACY
Information regarding data processing is available in the Privacy Policy section.
14. APPLICABLE LAW, DISPUTE RESOLUTION, AND COMPETENT COURT
14.1 These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it. Consequently, the interpretation, execution, and termination of the General Conditions of Sale are subject exclusively to Italian law, and any disputes relating to and/or resulting from them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer is a Consumer, any disputes must be resolved by the court of the place of the Customer's domicile or residence according to applicable law or, at the consumer's choice in the case of an action brought by the consumer, the Court of Rome. If the Customer is acting in the exercise of their business, commercial, craft, or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Rome.
15. MODIFICATION AND UPDATE
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.