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Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE

The offer and sale of products made on the website www.impure.it are regulated by these General Terms and Conditions of Sale. For any other legal information, please consult the sections: Privacy Policy, Right of Withdrawal. The Customer is required, before submitting their purchase order, to carefully read these general terms and conditions of sale. The submission of the purchase order implies full knowledge and express acceptance of both the aforementioned general terms and conditions of sale and what is indicated in the Order Form. The Customer is required, once the online purchase procedure is completed, to print and keep these general terms and conditions of sale and the relevant order form, already viewed and accepted.

 

1. SUBJECT

1.1 These General Terms and Conditions of Sale govern the sale of products carried out online through an e-commerce service on the website www.impure.it.

1.2 Link 2 East Srl will ship within the Nation (including the Republic of San Marino and the Vatican) and abroad. The sale price - also for sales abroad - will always be indicated in EURO. The shipping price may vary for shipments to foreign countries, even for shipments within the Eurozone.

 

2. PARTIES

2.1 The products are sold directly by Link 2 East Srl, with registered office in Italy, in Via Ergisto Bezzi, 34 - 00153 Rome (Rm), company registration number P.IVA 11975861003. For any information request, the Seller can be contacted by email at the following address: link2east@gmail.com.

2.2 These General Terms and Conditions of Sale govern the offer, submission, and acceptance of product purchase orders on the website and do not, however, govern the provision of services or the sale of products by parties other than the Seller who are present on the website through links, banners, or other hyperlinks. Before submitting orders and purchasing products and services from parties other than the Seller, we suggest checking their terms and conditions of sale, as the Seller is not responsible for the provision of services by third parties other than the Seller.

2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format, with simultaneous acceptance of these General Terms and Conditions of Sale.

2.4 The product offers on the website are aimed at adult customers. If the Customer is under 18 years old, to purchase on the website they must first have the consent of one of their parents or a legal guardian. By placing an order through this Website, the Customer guarantees to be of legal age (18 years old) and to have the legal capacity to enter into binding contracts.

2.5 The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the online ordering procedure and in further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

2.6 By accepting these Terms and Conditions of Sale, the Customer also exempts the Seller from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by the Customer at the time of placing the online order, the Customer being solely responsible for their correct entry.

 

3. SALE THROUGH E-COMMERCE SERVICE

3.1 An online sales contract is understood as a distance contract for the sale of movable goods (hereinafter Products) stipulated between the Customer and Link 2 East Srl, as the Seller, within the scope of an e-commerce service organized by the Seller who, for this purpose, uses distance communication technology called the Internet.

3.2 To conclude the purchase contract for one or more Products, the Customer must complete the order form in electronic format (hereinafter Order) and transmit it to the Seller via the Internet following the relevant instructions.

3.3 The Order contains: - a reference to these General Terms and Conditions of Sale, containing the methods and times for returning purchased Products and the conditions for the Customer's exercise of the right of withdrawal; - information and/or images of each Product and its price; - the payment methods that the Customer can use; - the delivery methods for purchased Products and the relative shipping and delivery costs;

3.4 Although Link 2 East Srl constantly adopts measures aimed at ensuring that the photographs shown on the website are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the website if due to the aforementioned technical reasons, since such representations are merely illustrative.

3.5 Before concluding the contract, the Customer will be asked to confirm that they have read the General Terms and Conditions of Sale, including the Information on the right of withdrawal and the processing of personal data.

3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the order data.

3.7 The language available for concluding the contract with the Seller is that chosen by the Customer; in any case, the applicable law is Italian law.

3.8 Once the contract is concluded, the Seller will process the Customer's Order for fulfillment.

 

4. ORDER FULFILLMENT

4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Terms and Conditions of Sale.

4.2 Once the contract is concluded, the Seller will send the Customer, by email, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 The Seller reserves the right, before sending the Order Confirmation, to request further information via email or telephone from the Customer regarding the Order sent via the Internet.

4.4 The Seller may not process purchase orders from the Customer that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in case of unavailability of the products. In these cases, the Seller will inform the Customer by email that the contract is not concluded and that the Seller has not proceeded with the Customer's Order, specifying the reasons. In this case, the amount previously committed on the Customer's payment method will be released.

4.5 If the products presented on the website are no longer available or for sale after the Order has been sent, the Seller will promptly notify the Customer, and in any case within thirty (30) working days from the day following the day on which they transmitted their order to the Seller, of the possible unavailability of the ordered Products. In this case, the amount previously charged to the Customer's payment method will be refunded.

4.6 Each sale made by the Seller through the online sales service may concern one or more products, without quantity limits for each item.

4.7 The Seller reserves the right to refuse orders from a Customer with whom a legal dispute concerning a previous order is ongoing. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchase on the website or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.

 

5. SALE PRICES

5.1 Unless otherwise indicated in writing, all prices of Products and shipping and delivery costs indicated on the website and in the Order are to be considered inclusive of VAT and expressed in Euro. The validity of the indicated prices is always and only that indicated by the Website at the time of transmitting the Order via the Internet. The prices of Products and shipping and delivery costs may vary without prior notice. The Customer must therefore ascertain the final sale price before submitting the relevant Order.

5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are not to be considered inclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the current legislation provides for import charges.

5.3 These costs are therefore borne by the Customer and must be paid directly at the time of delivery of the Products, according to the indications specified in the Order Confirmation.

 

6. PAYMENT METHODS

For the payment of the price of the Products and the relative shipping and delivery costs, one of the methods indicated in the order form of the website, which are summarized below, can be followed.

6.1 Payment with credit cards and prepaid cards.

6.1.1 For online orders on the website, the Seller accepts payments by both credit card and prepaid cards without any additional charge on the cost of the Product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of ordering the Products purchased online and that the name on the credit card must be the same as that indicated on the billing data. In the absence of these conditions, it will not be possible to proceed with the order.

6.1.2 At the time of online purchase, simultaneously with the Order Confirmation, the amount relating to the Order will be debited to the Customer's credit card. The amount will therefore be actually debited to the Customer's credit card at the time of sending the Order to the Seller.

6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to exercise the Right of Withdrawal, no later than 48 hours from the arrival of the package by requesting the form to be filled in via email, following the successful payment of the Products purchased online, the Seller will arrange for the amount to be reimbursed to be credited directly to the credit card previously used for payment.

6.2 At no time during the purchase procedure is the Seller able to know the information relating to the credit card (for example, the credit card number or its expiration date), transmitted via a protected connection with an encrypted protocol directly to the website of the entity managing the electronic payment. No computer archive of the Seller will keep such data.

6.3 In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.

 

7. SHIPMENTS AND DELIVERY OF PRODUCTS

7.1 Each shipment contains: - the ordered Product(s); - the relevant transport document/accompanying invoice; - any accompanying documentation required by the country of shipment; - any informational and marketing material.

7.2 The delivery of Products purchased through the Seller's Website can take place via courier to the customer's address.

7.3 Purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on costs, times, and shipping methods and served countries, the Seller refers to the Shipping section.

7.3.1 Upon receipt of the goods at their home, the Customer is required to verify the integrity of the packages at the time of delivery by the courier. In case of anomalies, the Customer must have them detected and noted exactly by the courier and reject the delivery. Otherwise, the possibility of asserting their rights in this regard will be forfeited.

 

8. RIGHT OF WITHDRAWAL

8.1 Only if the Customer entering into the contract is a Consumer (meaning any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will they have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of the products purchased on the site.

8.2 To exercise the right of withdrawal, the Customer must send an email to link2east@gmail.com within 14 calendar days from the day of receipt of the Products, specifying the Order number and the article code(s) for which they intend to exercise the right of withdrawal.

8.3 Following receipt of the email referred to in the previous article, the Customer will receive all instructions for returning the Product(s).

8.4 The right of withdrawal is subject to the following conditions: - returned Products must be returned in their entirety and not on parts or components thereof, even in the case of kits; - returned Products must not have been used, worn, washed, or damaged; - returned Products must be returned in their undamaged original packaging; - returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times; - returned Products must be delivered to the courier within fourteen (14) working days from the date on which you received the products; - in cases where the Seller, following the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than the ordinary price practiced by purchasing them individually (e.g., 5x4, 3x2, etc.), the right of withdrawal may also be exercised by returning only some of the purchased products: in this case, the price will be recalculated by referring to the price normally practiced for the purchase of the single product. In all other cases (e.g., combined sales, premium operations, etc.), the right of withdrawal can only be exercised by returning all the Products subject to the purchase, thus excluding partial return.

8.5 The Seller undertakes to bear the initial shipping costs of the Products exclusively in case of damage to them due to transport, a defective product or an error in shipment attributable to the Seller. Only in such cases, the Seller will also refund the amount paid by the Customer as shipping costs.

8.6 For orders delivered outside Italy, returns are not free. In such cases, the costs of returning the Products are entirely borne by the buyer, who must directly arrange for the shipment of the Product to be returned following the instructions communicated by the Seller. Except as provided in point 8.5 above and for cases of return due to a lack of conformity of the Product, no costs incurred by the Customer for the return of the Products will be refunded by the Seller.

8.7 In the event of exercising the right of withdrawal without observing the aforementioned procedures, the Seller will return the purchased Products to the Customer, charging them the relative shipping costs.

8.8 The right of withdrawal cannot be applied in the case of products customized at the express request of the Customer at the time of placing the Order.

8.9 In case of return with a request for product replacement, the new item will be shipped within ten (10) business days from the date of receipt of the returned product at the Seller's warehouses and after verifying its conformity with the return conditions.

9. EXCHANGE PROCEDURE

9.1 Contact our customer service to start the exchange procedure. The product must be returned in original, unused condition, with tags attached. Once the product is received, we will send the new chosen item.

9.2 The first exchange is free. For subsequent exchanges, shipping costs will be borne by the buyer.

9.3 The new product being exchanged will be shipped within ten (10) business days from the date of receipt, at our warehouses, of the returned product and after verification of its conformity with the return conditions.

9.4 The shipping times indicated in point 9.3 are to be considered indicative and may be subject to change in case of unavailability of the product chosen for exchange, a circumstance that will be promptly communicated to the Customer by the Seller.

 

10. WARRANTY FOR NON-CONFORMING PRODUCTS

10.1 The Seller is responsible for any defects in the products offered on the website, including the non-conformity of the items to the ordered products, in accordance with Italian law.

10.2 If the Customer has entered into the contract as a Consumer (meaning any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out), this warranty is valid provided that both of the following conditions are met: a) the defect appears within 24 months from the date of delivery of the products; b) the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; c) the return procedure is correctly followed.

It is understood that, being consumer goods, the warranty only applies to "defects that do not derive from normal use of the item" and "taking into account the time of previous use".

10.3 In particular, in the event of non-conformity, the Customer who has entered into the contract as a Consumer will have the right, at the Seller's discretion, to obtain the restoration of the conformity of the products free of charge, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.

10.4 All return costs for defective products will be borne by the Seller.

 

11. CONTACTS

For any information request, you can contact us at the following email address: link2east@gmail.com

 

12. COMMUNICATIONS TO THE CUSTOMER

The Customer acknowledges, accepts, and consents to the fact that all communications, notifications, attestations, information, reports, and in any case all documentation on the operations performed, referring to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits provided by the Website.

 

13. PRIVACY

Information regarding data processing is available in the Privacy Policy section.

 

14. APPLICABLE LAW, DISPUTE RESOLUTION AND COMPETENT COURT

14.1 These General Terms and Conditions of Sale are governed by Italian law and will be interpreted based on it. Consequently, the interpretation, execution and resolution of the General Terms and Conditions of Sale are exclusively subject to Italian law and any disputes inherent and/or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of their place of domicile or residence based on the applicable law or, at the consumer's choice in the event of an action brought by the consumer themself, by the Court of Rome. If the Customer acts instead in the exercise of their business, commercial, artisan or professional activity, the parties mutually establish the exclusive jurisdiction of the Court of Rome.

 

15. AMENDMENT AND UPDATE

The Seller may make changes or amendments to these General Terms and Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Terms and Conditions of Sale in force at the time of the relevant purchase. The new General Terms and Conditions of Sale will be effective from the date of publication on the Website and in relation to purchase orders submitted after that date.